Is it wise to sell your invoices to factoring companies if this affects your customer relations in a negative way? It will increase liquidity but might piss some people off. Gain or lose?
I will give you one example. Some Internet suppliers will cut the service off if the client does not pay in time. This will of course cause a lot of irritation and problems on the clients behalf. What about calling your customer or send an email to find out what the problem is? Perhaps by making that one phone call you will sort things out and you get to keep a loyal customer for some more years.
I say, do not let the bean counters take charge of your communication with your customers!
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